Frequently Asked Questions

PELMOK focuses on practical, natural-first products across training, nutrition, wellness, and flea & tick protection — all under one brand built around everyday pet care.

Wherever possible, PELMOK formulas lead with natural ingredients — like the 100% natural essential oil in the Flea & Tick Collar.

Yes. Most PELMOK products are formulated to work for both dogs and cats.

PELMOK products are currently sold through Amazon, so shipping is handled through Amazon's fulfillment and delivery options at checkout.

Estimated delivery times are shown by Amazon at checkout and vary by location and shipping method.

Returns and refunds are handled through Amazon's return policy for the applicable product category. Visit your Amazon orders page to start a return.

Please contact us directly at support@pelmok.com in addition to any Amazon return, so we're aware of the issue.

PELMOK products are currently available through Amazon. Visit our Where to Buy page for links.

Yes, you can track any PELMOK order directly through your Amazon account.

PELMOK training sprays are formulated for everyday household use. Always follow the usage instructions on the packaging.

No. They're designed to support training and reinforce good habits, not replace consistent training routines.

The collar is made with 100% natural essential oil instead of harsh chemical pesticides, so it's designed to be worn comfortably every day. Always check the packaging for full usage and safety information.

Each collar is designed to provide continuous protection for up to 8 months before it needs to be replaced.

Yes. The collar is sized to fit comfortably on both dogs and cats.

Every product page lists ingredients and usage details. If you have questions about a specific pet's needs, check with your veterinarian before starting anything new.

Discontinue use immediately and consult your veterinarian. You can also reach us at support@pelmok.com to let us know.